BeyondTrust APP
You can dramatically broaden service desk reach with the new BeyondTrust Android Customer Client. Employees and end s with popular Android-powered mobile devices can get the fullest they need to be more productive while mobile. Once connected to a Remote Representative, you can securely chat and receive from the Representative by allowing them to view your screen, view your mobile devices system information, and share your live camera feed.
Feature Overview:
Screen Sharing – Share your device’s screen in real-time.
BeyondTrust InSight – Extend your representative’s vision by streaming live video.
Chat – Chat back and forth with your representative.
Note: The BeyondTrust Android Customer Client works with existing BeyondTrust installations with version 19.1 or greater and sites with trusted CA-signed certificates.
If encountering problems attempting to uninstall, ensure the app is deactivated in the Device apps settings menu.
The File Transfer feature has been removed from this app due to Google Play Store app approval restrictions. If you require the File Transfer feature to your s, please BeyondTrust for other options.
BeyondTrust s can optionally approve the use of an Accessibility Service to allow a Representative to further and manage their device. When starting a Session, the app may request that the Accessibility Service be enabled in order to grant the connected Remote Representative key and gesture input capabilities while they view the display through Screen Sharing. No personal information is collected by this Accessibility Service.
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Feature Overview:
Screen Sharing – Share your device’s screen in real-time.
BeyondTrust InSight – Extend your representative’s vision by streaming live video.
Chat – Chat back and forth with your representative.
Note: The BeyondTrust Android Customer Client works with existing BeyondTrust installations with version 19.1 or greater and sites with trusted CA-signed certificates.
If encountering problems attempting to uninstall, ensure the app is deactivated in the Device apps settings menu.
The File Transfer feature has been removed from this app due to Google Play Store app approval restrictions. If you require the File Transfer feature to your s, please BeyondTrust for other options.
BeyondTrust s can optionally approve the use of an Accessibility Service to allow a Representative to further and manage their device. When starting a Session, the app may request that the Accessibility Service be enabled in order to grant the connected Remote Representative key and gesture input capabilities while they view the display through Screen Sharing. No personal information is collected by this Accessibility Service.
